This Privacy Policy describes how https://qordovanleather.com/ (the “Site”, “we”, “our”, or “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, interaction with the Site, and information necessary to process purchases. Additional data may be collected if you contact customer support.

A. Device Information

• Examples: Browser version, IP address, time zone, cookie data, pages/products viewed, search terms, and interactions.
• Purpose: Load the Site properly and analyze usage to improve experience.
• Source: Automatically via cookies, web beacons, log files, tags, or pixels.
• Disclosure: Shared with Shopify and analytics providers (e.g., Google Analytics).

B. Order Information

• Examples: Name, billing/shipping address, payment info (e.g., credit/debit card), email, and phone number.
• Purpose: Fulfill orders, process payments, arrange shipping, send confirmations, detect fraud, and send updates/promotions.
• Source: Directly from you.
• Disclosure: Shared with Shopify, shipping services (e.g., TCS, Leopards Courier), and payment gateways (e.g., Stripe, JazzCash, PayPal).

C. Customer Support

• Examples: Email conversations, support tickets, contact form submissions.
• Purpose: To provide customer assistance.
• Source: Directly from you.
• Disclosure: Shared with our support platform (e.g., Tawk.to or WhatsApp).

2. Minors

The Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If you believe your child has shared information with us, please contact us for deletion.

3. Sharing Personal Information

We share data with third parties to provide services and fulfill our agreements with you.

• Shopify: Powers our online store. Shopify Privacy Policy
• Shipping Providers: We share necessary delivery information.
• Payment Gateways: Securely handle your transactions.
• Legal Requests: Data may be shared to comply with laws or protect our rights.

4. Behavioural Advertising

We may use your data for personalized marketing and retargeting:

• Google Analytics: Privacy Policy | Opt-out
• Facebook/Instagram Ads
• Google Ads

Opt-out of targeted ads:

• Facebook
• Google
• Bing
• DAA Opt-Out Portal

5. Using Personal Information

• Provide products and services
• Process transactions and ship orders
• Communicate about orders or promotions
• Improve customer service
• Comply with legal and regulatory requirements

6. GDPR (For EEA Users)

If you’re a resident of the European Economic Area (EEA):

• Access, correct, update, or delete your data
• Data processed initially in Ireland, then stored in the U.S. or Canada

Legal bases for processing:

• Your consent
• Contract performance